About us

COMPANY BACKGROUND

Tinyeleti Security Services (PTY) LTD is a young innovative company that has made its key focus for the provision of a wide range of security services, posting of guards, patrolling and barbed wired reacting.

Tinyeleti Security Services (PTY) LTD was established in 2020 for the sole purpose of being a service provider for both Government and private sector. The company is dedicated to providing safe, practical and reliable service and products. Tinyeleti Security Services (PTY) LTD operates in South Africa and soon making its mark to be true innovator in its field.

MISSION STATEMENT

We do not allow the past to determine the future. We are inspired to provide innovation solutions in South Africa and participate in the new playing fields in order to ‘’Rise above the narrow confines of our individual needs to broader confines of all humanity’’ as Rev Martin Luther King Jnr. said. Over and above the provision of professional services, we also seek to provide solutions.

MANAGING THE RISKS OF CUSTOMER SERVICE

Tinyeleti Security Services (PTY) LTD uses existing mechanisms and its managerial approach to remain sensitive to customer dissatisfaction and ensure excellent customer service. Our customer Service Manager review reports, customer complaints and respond quickly to those related to the customer experience.

Tinyeleti Security Services (PTY) LTD Team have regular basis meetings and serve as a starting point to address any customer service issues, including the need for additional training or personnel actions. Additionally continually ask for customer feedback delivery and on our performance.

The real time feedback is based on independent observations of customer service performance, invaluable in order to gain a true understanding of potential problem areas. Evaluation of customer service will be based on the above mentioned observation, feedback from customer that Tinyeleti Security Services (PTY) LTD gathers on the customer experience related to the Tinyeleti Security Services (PTY) LTD. Our customer Service Management’s efforts are to measure customer service provide Tinyeleti Security Services (PTY) LTD with a good sense of customer service performance. If this information is not sufficient, Tinyeleti Security Services (PTY) LTD may implement (with the approval of client) a customer survey on a quarterly or bi-annual basis to further provide data for the purpose of improving customer service.

VISION

To be the most preferred service provider in the security and safety industry through our work ethics, quality service and promotion.

OBJECTIVES

  • To provide a platform for Government and private sector to receive a fair service at a competitive prices.
  • Increase the effective supply of small and medium companies by promoting S. African job creation.
  • To work towards parity of outcomes for ethnic minority customers.
  • Provide high-quality and demand-led services to companies, with a high customer service focus and effective after care support.
  • Continuously improve the quality, accessibility and delivery of security services to all customers.
  • Increase overall productivity, efficiency and effectiveness.
  • To offer first class service to our clients in order to succeed in the actual competitive business world while participating in the reconstruction and development of our communities